{"id":323,"date":"2026-09-25T14:41:31","date_gmt":"2026-09-25T14:41:31","guid":{"rendered":"https:\/\/mightylu.com\/return-policy\/"},"modified":"2026-09-25T16:57:50","modified_gmt":"2026-09-25T16:57:50","slug":"povrat-robe","status":"publish","type":"page","link":"https:\/\/mightylu.com\/hr\/povrat-robe\/","title":{"rendered":"Povrat robe"},"content":{"rendered":"\n

Pravo na jednostrani raskid ugovora<\/h2>\n\n\n\n

Ako iz bilo kojeg razloga niste zadovoljni kupnjom, imate pravo jednostrano raskinuti ugovor (vratiti proizvod) u roku od 14 dana bez navo\u0111enja razloga, u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da (Narodne novine 19\/22, 59\/23, 59\/26) i Direktivom 2011\/83\/EU o pravima potro\u0161a\u010da. Pro\u010di\u0161\u0107eni tekst Zakona dostupan je ovdje<\/a>.<\/p>\n\n\n\n

Uvjeti povrata<\/h2>\n\n\n\n

Rok za raskid:<\/strong> 14 dana od dana kada vi (ili osoba koju ste odredili, a koja nije prijevoznik) preuzmete proizvod.<\/p>\n\n\n\n

Rok za povrat:<\/strong> proizvod po\u0161aljite natrag u roku od 14 dana od obavijesti o raskidu.<\/p>\n\n\n\n

Tro\u0161kovi povrata:<\/strong> izravne tro\u0161kove povrata proizvoda snosite vi.<\/p>\n\n\n\n

Stanje proizvoda:<\/strong> odgovorni ste samo za umanjenje vrijednosti proizvoda nastalo rukovanjem koje nije bilo nu\u017eno za utvr\u0111ivanje prirode, obilje\u017eja i funkcionalnosti proizvoda.<\/p>\n\n\n\n

Postupak povrata novca<\/h2>\n\n\n\n

Obavijest:<\/strong> o raskidu nas obavijestite nedvosmislenom pisanom izjavom poslanom e-po\u0161tom na info@mightylu.com ili po\u0161tom na adresu navedenu u nastavku. Mo\u017eete koristiti na\u0161 obrazac za jednostrani raskid ugovora (PDF)<\/a>, ali to nije obvezno.<\/p>\n\n\n\n

Povrat novca:<\/strong> vratit \u0107emo vam sve primljene uplate, uklju\u010duju\u0107i tro\u0161kove standardne dostave, bez nepotrebnog odga\u0111anja, a najkasnije u roku od 14 dana od primitka va\u0161e obavijesti o raskidu. Povrat novca mo\u017eemo zadr\u017eati dok ne primimo proizvod ili dok ne dostavite dokaz da ste ga poslali, ovisno o tome \u0161to nastupi prije.<\/p>\n\n\n\n

Na\u010din povrata:<\/strong> novac vra\u0107amo istim sredstvom pla\u0107anja koje ste koristili pri narud\u017ebi, osim ako izri\u010dito nije dogovoreno druk\u010dije. Za narud\u017ebe pla\u0107ene pouze\u0107em novac vra\u0107amo na bankovni ra\u010dun (IBAN) koji nam dostavite.<\/p>\n\n\n\n

Iznimke i posebni slu\u010dajevi<\/h2>\n\n\n\n

Nemogu\u0107nost isporuke:<\/strong> ako ne mo\u017eemo isporu\u010diti zamjenski proizvod, nadoknadit \u0107emo vam tro\u0161kove povrata i vrijednost proizvoda koji ne mo\u017eemo isporu\u010diti.<\/p>\n\n\n\n

Povrat bez krivnje prodavatelja:<\/strong> kod povrata koji nije posljedica na\u0161e pogre\u0161ke izravne tro\u0161kove povrata snosite vi.<\/p>\n\n\n\n

Reklamacije i jamstvo<\/h2>\n\n\n\n

Nedostatak ili o\u0161te\u0107enje:<\/strong> ako na proizvodu utvrdite nedostatak ili o\u0161te\u0107enje koje nije nastalo tijekom prijevoza, mo\u017eete ostvariti svoja prava iz odgovornosti za materijalne nedostatke: popravak, zamjenu, sni\u017eenje cijene ili raskid ugovora.<\/p>\n\n\n\n

Kontakt:<\/strong> reklamaciju po\u0161aljite e-po\u0161tom ili po\u0161tom. Na reklamaciju \u0107emo pisano odgovoriti u roku od 14 dana od njezina primitka.<\/p>\n\n\n\n

Izvansudsko rje\u0161avanje sporova<\/h2>\n\n\n\n

Svaku pritu\u017ebu uvijek najprije nastojimo rije\u0161iti izravno s vama. Platforma EU za online rje\u0161avanje sporova (ODR) uga\u0161ena je 20. srpnja 2025. Informacije o pravima potro\u0161a\u010da i tijelima za izvansudsko rje\u0161avanje sporova u EU dostupne su na portalu Europske komisije Consumer Redress in the EU<\/a>.<\/p>\n\n\n\n

MightyLu j.d.o.o.
Dobrinjska ulica 17, 10000 Zagreb, Hrvatska
E-po\u0161ta: info@mightylu.com<\/p>\n","protected":false},"excerpt":{"rendered":"

Pravo na jednostrani raskid ugovora Ako iz bilo kojeg razloga niste zadovoljni kupnjom, imate pravo jednostrano raskinuti ugovor (vratiti proizvod) 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